Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for sports equipment?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for safety reasons, certain items like helmets, mouthguards, and protective gear cannot be returned once opened.
Do you offer bicycle assembly for online orders?
All bicycles purchased online are shipped partially assembled in a professional crate. We highly recommend bringing your bike to a local technician or our in-store service department for a safety check and final tuning.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days depending on your location. Oversized items, such as stationary bikes or goal frames, may require additional handling time and specialized freight services.
Can I book a skate sharpening or bike tune-up online?
Yes, you can schedule service appointments through our online booking portal. We offer various packages ranging from basic seasonal tune-ups to full performance overhauls for competitive athletes.
Do you offer team or bulk discounts?
Brown's Sports & Cycle provides competitive pricing for local teams, schools, and clubs. Please contact our sales department directly with your equipment requirements for a custom quote.
Are the products on your website covered by warranty?
All products sold are covered by their respective manufacturer's warranties. As an authorized dealer, we will gladly assist you in the claims process if you encounter any defects with your gear.