Returns & Exchanges

At Brown's Sports & Cycle Co. Ltd., we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for unused items in their original packaging. Please note that for safety reasons, certain items like protective helmets and customized jerseys are final sale.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original condition, unused, and still has all tags and packaging intact before initiating a request.

• 2.
  Submit a Request

  Contact our support team via email or visit our Toronto storefront with your original sales receipt to begin the return process.

• 3.
  Package Your Item

  Securely pack the sports equipment or apparel in a shipping box, including a copy of your invoice to ensure fast processing.

• 4.
  Receive Refund or Credit

  Once our technicians inspect the returned goods, we will issue a full refund to your original payment method or provide store credit for future purchases.